Meticulous Research®—a leading global market research company, published a research report titled, ‘Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography - Global Forecast to 2030’
According to this latest publication from Meticulous Research®, the Interactive kiosks market is projected to reach $49.61 billion by 2030, at a CAGR of 8.3% from 2023 to 2030. Some of the major factors driving the growth of this market are the rising demand for interactive kiosks across various end-use industries increasing focus on enhancing customer shopping experience. In addition, ongoing innovations in self-service kiosks and rising investment in smart cities and smart infrastructure are expected to offer significant opportunities for the growth of this market. However, high maintenance & installation costs associated with kiosks can restrain the growth of this market.
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The interactive kiosks market is segmented by offering, type, and end user. The study also evaluates industry competitors and analyzes the regional and country-level markets.
Based on offering, the interactive kiosks market is segmented into hardware, software, and services. In 2023, the hardware segment is expected to account for the largest share of the global interactive kiosks market. The large share of this segment is mainly attributed to the growing popularity of kiosks and the rising deployment of self-service kiosks to improve operational efficiency.
Moreover, the segment is also expected to record the highest CAGR during the forecast period. The growth of the segment is driven by the rising focus of key players on developing advanced self-service kiosks. For instance, in May 2023, Samsung Electronics Co., Ltd. launched new high-performance kiosks built on Windows OS. The new version of the kiosks features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food & beverage, retail, travel, and healthcare industries.
Based on type, the interactive Kiosks market is segmented into self-service kiosks and vending kiosks. In 2023, the self-service kiosks segment is expected to account for the larger share of the global Interactive kiosks market. The large share of this segment is mainly attributed to the rising Implementation of self-service kiosks to scale business operations more quickly and efficiently while at the same time reducing costs. In addition, the rising focus of key players on product development and enhancement is expected to drive the segment growth. For instance, in March 2023, Glory Global Solutions (Japan), a provider of cash automation and recycling solutions, teamed with QikServe Inc. (U.K.), a digital ordering and payment solutions provider in the restaurant industry, to offer self-order kiosks with multiple payment options, according to a press release.
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Moreover, the vending kiosks segment is expected to record the highest CAGR during the forecast period. Vending kiosks are used to sell products directly to the customers. These were previously used only to issue tickets; however, their applications have now expanded to dispensing small basic items. Growing demand for on-the-go snacks, drinks, and on due to the increasingly busy lifestyle of the population is boosting product sales through vending kiosks.
These solutions are increasingly being used by several industry verticals like food and beverages, BFSI, retail, and healthcare. For instance, in August 2020, The Indian Council of Agricultural Research-Central Institute of Fisheries Technology (ICAR-CIFT) Cochin designed and developed energy-efficient Refrigerated Fish Vending Kiosks for selling fish in the village, urban and municipality areas.
Based on end user, the interactive kiosks market is broadly segmented into BFSI, retail, food & beverage, healthcare, government, hospitality & tourism, transportation, entertainment, manufacturing, and other end users. In 2023, the retail segment is expected to account for the largest share of the global interactive kiosks market. The large share of this segment is mainly attributed to the growing investment by retailers in smart technologies, the growing need to enhance customer experiences & retail operations, and the increasing number of smart stores.
However, the retail segment is expected to record the highest CAGR during the forecast period. The rising initiatives to deploy interactive kiosks by the retailer are expected to drive the segment growth. For instance, in September 2023, supermarket chain Aldi Nord announced that it is testing self-checkout technologies from unified self-checkout solutions provider Shopreme in its stores in the Netherlands. The retailer is introducing Scan & Go, self-checkout kiosks, and exit terminals in several stores in the country.
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Based on geography, the interactive kiosks market is segmented into North America, Asia-Pacific, Europe, Latin America, and the Middle East & Africa. In 2023, North America is expected to account for the largest share of the interactive kiosks market. The large market share of the region is attributed to the rising adoption of interactive kiosks to improve business efficiency, analyze customer behavior, and create more personalized experiences for customers.
Some of the recent developments:
• In September 2023, Cuboh (Canada), a leading online ordering management system, announced the launch of their self-ordering kiosk solution.
• In June 2023, Greenville-Spartanburg International Airport (GSP) (U.S.) announced the launch of its new self-check-in kiosks service. The self-check-in kiosks are a new and convenient amenity that allows passengers to check in for their flight, print boarding passes, and check their luggage quickly and efficiently.
• In June 2023, the City Council of San Diego (U.S.) approved plans to install in downtown at least 50 interactive kiosks designed to help visitors and residents navigate the City.
• In June 2022, meldCX (Australia), a global technology company focusing on cutting-edge AI and IoT solutions for enterprise customers, partnered with American Kiosks (U.S.), a Colorado-based self-service kiosks manufacturer simplifying the process of deploying self-service kiosks equipped with smart technologies for North American business.
Key Players:
The key players operating in the interactive kiosks market are KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), Lilitab, LLC (U.S.), and among others.
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Key questions answered in the report-
• Which are the high-growth market segments based on offering, type, and end user?
• What was the historical market for interactive kiosks?
• What are the market forecasts and estimates for the period 2023–2030?
• What are the major drivers, restraints, and opportunities in the interactive kiosks market?
• Who are the major players, and what shares do they hold in the interactive kiosks market?
• How is the competitive landscape in the interactive kiosks market?
• What are the recent developments in the interactive kiosks market?
• What are the different strategies adopted by the major players in the interactive kiosks market?
• What are the key geographic trends, and which are the high-growth countries?
• Who are the local emerging players in the global interactive kiosks market, and how do they compete with the other players?
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