Companies can bring frictionless conversations into their entire customer journey by scaling on WhatsApp Business API via Sinch and gear up to connect with customers across the planet. WhatsApp is the most widely used messaging application in the world. With the assistance of Sinch, companies can address customer questions and potential issues and provide personalized, conversational support through WhatsApp business messages, while ultimately boosting their conversion and satisfaction metrics. Right from order and shipping confirmations to tickets, receipts, delivery updates can be sent through WhatsApp in real time, which would go a long way in building brand loyalty.
Promotional messages like product recommendations and offers can additionally be sent to customers who opt-in through Whatsapp bulk message sender. Companies may even use WhatsApp to remind customers to complete their purchase and this can help reduce cart abandonment rates in e-commerce by up to 35%. On the whole, the ways to leverage WhatsApp Business API are several; especially in regard to supporting the customer service and marketing functions of a company. Sinch supports their clients in every step to deploy a feature rich WhatsApp Business solution, which is built on their powerful AI Conversation Platform. With their assistance, companies can enjoy an enterprise grade solution from day one itself. The AI Conversation platform of Sinch provides a secured, scalable, and reliable solution that can be effectively integrated with the end points of a company.
Sinch especially makes WhatsApp bot integration easy and hassle-free. They have an in-house Chabot platform built on NLP and AI that is already integrated with WhatsApp business solution. This WhatsApp solution can effectively integrate with any of the existing Chatbot platforms used by a company. Companies can even integrate their WhatsApp communication to the Live Agent solution of Sinch to provide a flawless communication experience to their customers. At any point in the flow, companies can configure to handover the chat to a Live agent interface. The Live Agent solution of Sinch comes with a comprehensive communication channel that can be used by the live agents to answer to the queries posted by the users on WhatsApp.
To contact Sinch and gain a better understanding of the services offered by the company, write to [email protected]