To reach customers belonging to diverse backgrounds across India, you need to be capable enough to communicate in multiple languages. A lot of businesses today see the benefit of being multilingual, especially in a large and diverse country like India, when it comes to communicating to customers spanning multiple states, and expanding their territories for revenue growth. As multilingual capabilities are not possessed by every customer support staff member, it will be smarter to deploy an AI-powered chatbot into your support system. There is Chatbot Platform available today, from where you can build these bots for your business website, without requiring any such coding knowledge. Multilingual chatbots support multiple vernacular languages and help you to expand your business across distinguished parts of the country and connect with customers who are not too comfortable in communicating in English.

What exactly is a Multilingual Chatbot?

Multilingual chatbots essentially are a type of an AI-powered intelligent virtual assistant (IVA) that would allow your business to communicate with users speaking in carrying regional and local languages, other than English. Conventional AI Chatbot for Business had the limitation of conducting a conversation in just a single language, usually English. Multilingual Chatbots are interactive software platforms that can be used for your website or app, in order to communicate with customers in languages in their mother tongue. For example, if you are planning to spread your business operations to the southern part of the country, then it will be smart to have a chatbot on your website that can communicate in languages like Tamil, Telugu and Kannada. While many people might be able to understand and speak English properly in South India, many are also more comfortable in their local languages. Providing multilingual Chatbot Services can positively impact the growth of your business.