IT Support Services Procurement - Sourcing and Intelligence Report on Price Trends and Spend & Growth Analysis
The it support services will grow at a CAGR of 5.29% during 2020-2024. Prices will increase by 2%-4% during the forecast period and suppliers will have a moderate bargaining power in this market. Microsoft Corp., International Business Machines Corp., Fujitsu Ltd., Oracle Corp., DXC Technology Co., Lenovo Group Ltd., Accenture Plc, Cisco Systems Inc., HCL Technologies Ltd., and Infosys Ltd. are among the prominent suppliers in it support services market.
Who are the Top Suppliers in the IT Support Services Market?

Browse table of contents & list of exhibits and sample illustrations on spend growth, pricing trends, etc.
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Leading global suppliers can assist buyers in realizing high-cost savings through their efforts on areas such as backward integration, supplier synergies, reducing total ownership cost, conference participation, managing commodity price volatility, negotiate on pricing and contractual terms, ad-hoc spend management, adoption of automation, and quality management. Collaborations with global suppliers will also help buyers in cost-saving and ensuring high-quality procurement in the dynamic market.
This report offers key advisory and intelligence to help buyers identify and shortlist the most suitable suppliers for their equipment finance requirements. Some of the leading equipment finance suppliers profiled extensively in this report include:

Microsoft Corp.
International Business Machines Corp.
Fujitsu Ltd.
Oracle Corp.
DXC Technology Co.
Lenovo Group Ltd.
Accenture Plc
Cisco Systems Inc.
HCL Technologies Ltd.
Infosys Ltd.

Supplier Selection and Evaluation
Profile and service capabilities of the service provider, industry specialization of the service providers, reputation of service providers, and assessment of value-added services are some of the most critical parameters that buyers use to shortlist the suppliers in equipment finance.
This report evaluates suppliers based on service portfolio, TAT capability, access to technological innovations, and alignment with category best practices. In addition, suppliers are also shortlisted based on business needs, technical specifications, operational requirements, security compliance, regulatory mandates, legal requirements, quality control, change management procedures, pricing models, penalty clauses, SLA nuances, acceptance criteria, and evaluation criteria.
What are the Major Pricing Trends in IT Support Services Procurement?
The pressure from substitutes and a moderate level of threat from new entrants has resulted in the moderate bargaining power of suppliers. This makes it extremely important to get the pricing and pricing model right. Buyers should align their preferred pricing models for it support services with the wider industry and identify the cost-saving potential.
Fixed pricing, subscription-based pricing, and pay-per-incident pricing are the most widely adopted pricing models in the it support services. Each pricing model offers optimum benefits and fitment in specific situations. Buyers should identify the model that suits their operations in the best manner and link supplier performance to the pricing models.