Asian Journal interview with Sales Rain CEO Rajeev Agarwal
One Step Back, Two Steps Forward
According to Agarwal, the pandemic was a “one step back, two steps forward” process for Sales Rain. While they lost some clients to the crisis, the company’s quick response and strategic decisions successfully created new growth opportunities.

“As everyone knows, office real estate was one of the hardest-hit sectors during COVID,” Agarwal noted. “It was one step back, two steps forward for us…We did lose a few clients, but that makeup was a very small portion of our business.”

“On the brighter side, we gained some new clients,” he added.

For this to happen, Agarwal said the company readily provided the “highest level of support” to its clients and helped them “with whatever we can during the tough times.” These include creating safe office spaces and assisting with the vaccinations.

“We provided discounts, more flexible terms, social distancing, sanitized facilities, work from home and hybrid setups, on site and off site support, and help with the vaccination program,” he enumerated.

Agarwal also attributed Sales Rain’s high retention rate to the sacrifices its own employees made amid the pandemic.