Challenges
The customer was looking to migrate from their existing RMM (Solarwinds) tool to a new one (Kaseya). They were also looking for partners who can provide after-hour service and also managing routine IT projects. At the time of reaching out to us, the customer was having more than 1000+ active issues and they were looking for a NOC partner who can do this transition and at the same time bring the number of issues down

Our Solution
Eynetech deployed 4 dedicated engineers to manage customer’s RMM and NOC processes. We were managed to resolve 1000+active issues within the first 45 days’ time and developed a clean, stable RMM management and NOC solution. With the Skillset level of dedicated techs, customer-managed to execute large IT projects by distributing the workloads among the team.

Business Impact
As we took care of NOC, customer techs freed from dealing with routine tasks and focus more on their business priority and future roadmap
Our IT projects experience helped the customer to plan and execute IT projects seamlessly
With our RMM SMEs, customers able to switch to the new platform effortlessly.

Click to read more: https://www.eynetech.com/client-stories/dedicated-NOC-techs-to-cover-after-hours-and-weekends