Key Takeaways:
Extending helpdesk services to 24/7 comes with challenges associated with human resources, pricing, backup, and customer demands. MSPs should address these challenges according to their company , team size, assets and needs.
When extending helpdesk services to 24/7, considering to partner with a remote help desk support provider or white label partner can improve the success quotient 2x times since they will work under you as an extended team.
By collaborating with remote helpdesk service providers, leverage benefits like 24/7 monitoring, robust responsive mechanisms, professional expertise, skilled human resources, and very efficient services. All this comes at a fraction of the cost of setting up a team and necessary technologies.
A flawless MSP should include 24/7 helpdesk to provide 360-degree coverage to all organizational issues. A 24/7 helpdesk is supported by customer support and a query resolution mechanism to give assistance in every step a stakeholder takes. A round-the-clock help desk is a differentiating and winning factor for MSPs to thrive in the competitive landscape.

A focused help desk service eliminates the need for sending mails to address any problem or issues so it saves both time and effort needed from an organization. There should be clearly projected benefits that the customers will enjoy with your help desk and support service. Identifying this information will help MSPs to design the helpdesk that meets all the demands of its customers in a profit-friendly manner. A 24/7 help desk shouldn’t be an add-on feature but an essential service every MSP should be offering to its clients for complete protection.

Further Reading: https://www.eynetech.com/blogs/extending-MSP-helpdesk-services-to-24x7