It doesn't matter how good a dentist you are, you will have a dissatisfied patient now and then. At some point, someone is not going to be happy with the treatment or service you provided.

With the right dental reputation management service, you can take proactive steps to ensure your reputation remains in a good light online, helping you attract more patients in the long run. This is done by monitoring your dental practice online regularly and detecting problems early on. Monitoring brand and key personnel are essential to keep tabs on the digital presence of your key team.

Some of the worst online reputation management issues include leadership with many practices watching their business decline, due to the personal actions of their team. You need to monitor search engine results pages, social media, traditional media and online reviews regularly.

Tony Andrews, the Manager at Genie Crawl in the UK, said “It is so important for our dental clients to encourage their happy patients to leave a positive review. Often those happy with the service don’t leave reviews, only making way for unhappy patients. Positive reviews improve digital presence, credibility and reputation. If you have five reviews and two are negative, it will have a negative outcome, making your practice look bad.”

The more positive reviews you secure, the better. If you have a few hundred reviews and only ten are negative, it will not impact your online reputation. The more positive reviews you have the less likely a negative review can impact your brand.

The Genie Crawl team have extensive experience in dealing with online reputation management, ensuring that any negative reviews are handled quickly and effectively. The team offer proactive online reputation management, controlling what is seen on search engine results pages (SERP's) and ensuring your dental practice is always seen in a positive light.

Tony Andrews, went on to say “We put critical workflows in place. This means that everyone on the team knows what to do and when in the event of bad reviews. Our proactive online reputation management monitors and manages your reviews to ensure your business is seen as positive and any negative reviews are dealt with and do not hamper your ongoing success.

About Us: Genie Crawl is a leading digital marketing agency that is results-driven and passionate about providing clients with the best results and first-class services. This established boutique agency is backed by more than five years of industry knowledge and experience with a small and dedicated team that provides digital craftsmanship and a no-contract service. Genie Crawl offers an extensive range of quality services from the United Kingdom base with more than five hundred completed projects, 96% customer satisfaction and free site analysis. To find out more, visit https://www.geniecrawl.com.