Hodusoft, class leader in VoIP technologies and specialist wing of global VoIP tech leader Ecosmob, announced launch of revamped, compact and feature rich call center software specifically crafted to serve small scale industries and SOHO. 

Speaking on the occasion the company’s VP said, “Covid has upended normal working and small industries will be the worst affected, especially in terms of maintaining routine work cycles and customer services. We help small scale businesses to take on challenges of communication, reduce costs, service customers and actually thrive with our call center software.”

A full-fledged contact center solution, it must be kept in mind, offers plenty of features. Many of these features may not be of any use to small business operators. At the same time there are enterprise level features they would love to have, especially in the current situation. Then again each one’s requirement varies. In view of this Hodusoft offers a modular structure. Clients are free to pick the best and most useful modules. This has two benefits. One, the inbound call center software becomes easy to use and speedy and, two, it costs less. 

The full suite includes features such as predictive dialer, skill based mapping, automatic call distribution, WebRTC phone, multi-level IVR and Real time analytics and reports. Hodusoft’s software includes ticketing system, campaign management module, call conference, DNC control, agent break details, multi-lingual support, call transfers, automatic missed call, call routing, barge-in and recording among others. Add ons include SMS/voice broadcasts, quality analysis and IVR survey most commonly used by larger call centers. With this software in place such larger operators can handle over 1000 concurrent calls between 250 agents. It is easy to integrate it with existing CRM or get a Zoho CRM integrated solution. 

Small businesses may start with the simplest inbound solution that includes WebRTC and a few other features. Another basic inbound call center software includes automatic call distribution, skill based routing and IVR. Then, if they feel like it they can add modules such as IVR and SMS broadcast. Hodusoft offers choices and flexibility.  Some businesses may like social media integration and can opt for that module if they wish. The system works on existing computers and smartphones with mobility extension a part of the solution. Use what you want and pay only for modules you want and use is Hodusoft’s small business oriented ethical business policy. 

Why use inbound call center software? Covid-19 introduces a shift in the way we work and that change is likely to endure. Small businesses and their employees may have to work collaboratively but from a distance and must be accessible by customers. The inbound solution is the perfect tool that permits collaborative service. Hodusoft makes it easier by offering a subscription model. The software will delight customers and employees and lead to growth as well as reputation enhancements, paying for itself in a few months by way of increased revenues. 

Small business owners interested in using the inbound call center software may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or chat live on https://hodusoft.com/contact-center-software/, 

Source: https://www.prlog.org/12820267-hodusoft-announce-compact-feature-rich-inbound-call-center-software-for-small-industries.html