HoduSoft has announced HoduCC, a detailed and compact call center software designed to accommodate the expanding requirements of support and sales teams and their end-user. Committed to offering advanced features, HoduCC has come up with a multi level IVR system. An interactive voice response or IVR is a call center software feature that enables automated response to assist a caller in reaching an appropriate agent. In other words, an IVR feature in call center software enables segmentation and identification of callers.
Multi Level IVR in call center software to reduce waiting time
Ever tried calling on any customer helpline number, asking you to choose from various languages by pressing a certain number? Well! That is the IVR feature of the call center software of the company routing your path to an appropriate agent.
A refinement to the IVR system, multi level IVR in call center software adds up to more levels of an option, which helps to allocate an agent for the caller more precisely. However, a few multi level IVR might frustrate and consume a lot of time from the caller. Still, in the case of HoduCC software, it allows the Multilevel IVR to function in an efficient manner catering to all customer's needs.
Features of call center software associated with IVR
HoduSoft's Multi Level IVR in call center software has several features. Undoubtedly, the IVR system plays a vital role in call center software, and similarly, it serves many other features of the software, for instance, automated call distributor or ACD. ACD is a system in call center software that enables the distribution of calls directing to specific agents in the call center.
One more feature of HoduSoft's HoduCC software with Multilevel IVR is that it enables skill-based routing. An enhancement to ACD skill-based routing assigns incoming calls to a suitable agent rather than simply assigning according to availability of agent.
Another interesting feature of our call center software is the ring groups where incoming calls are distributed to several groups consisting of agents suited to a specific call.
Yet another feature of IVR in call center software is call queues. A caller waiting for being helped by a live agent after being assigned to specific ring groups is known as call queues. To support this waiting time, a feature of queue callbacks in HoduCC call center software allows a caller to cut the call while sustaining the same position in the queue. Once the caller disconnects, an intelligent reconnect feature is activated on our call center software, where the caller receives a callback.
Benefits of multi level IVR in call center software to reduce waiting time
Multilevel IVR helps a business irrespective of its size by reducing the waiting time of a caller and creating the best ring groups that may serve the callers by catering to their needs. Multilevel IVR may serve well even when automated IVR fails to resolve customer queries.
If you are convinced by the usefulness of Multilevel IVR in call, center software and are willing to apply it in your business, get in touch with us at HoduSoft.
For more inquiries on HoduSoft's Multi Level IVR in call center software get in touch with our experts at +1-707-708-4638 or email:[email protected], or have a look at our website https://hodusoft.com/contact-center-software/

Source: https://www.prlog.org/12822376-hodusoft-announced-multi-level-ivr-in-call-center-software-to-reduce-waiting-time.html