HoduSoft, one of the leading business communication software providers across the globe, has announced new add on CRM integration in their contact center software.
While announcing it, the VP of HoduSoft said, "This inclusion will now allow companies to manage the workflow and offer better customer experience effectively. It will also assist call centers in tracking performance reports of the agents and analyze the report."
He added, "At HoduSoft, we provide contemporary and comprehensive software to clients across the globe to assist them in establishing a unified communication network. Our call center software is FreeSwitch based that can fulfill all the needs of call centers. It is compatible with all types of call centers, whether international or inbound or outbound call centers."
Contact center software announced by HoduSoft is reliable, innovative, and cost-efficient. It consists of all the features to meet the requirements of customers. Companies of any size and style can use it. 
Concentrating more on the features CTO of the HoduSoft said that, "HoduCC comprises several features to meet and the needs of call centers. I would like to discuss some noteworthy features, which are highly essential for call centers. One of them is a predictive dialer. It offers the facility to predict the most suitable time to place the next call to the customer. It can modify the calling pattern as per the average call time and number of available agents.
The other most innovative feature is skilled-based mapping. It segregates agents as per their capability to solve a particular type of query. It transfers the call of customers to the agent who is an expert to fulfill the need of customers. It enhances customer satisfaction and makes communication more effective. Apart from this, it also has various integrated features, including customer relationship management, auto-dialer, and automatic call distribution."
HoduSoft has integrated ZOHO CRM in its call center software to help agents in call centers to track and manage their interactions with clients. It is supportable in both inbound and outbound call center software.
CRM also permits customers to get in contact with the right agent and provides complete access to the call history of the customer to agents to assist them in offering a satisfactory solution to the customer. 
CRM integration enhances the effectiveness of contact center software by interconnecting calls and sales. It allows agents to make calls right from their sales software and analyze each call result to enhance the productivity of the business and enhance the customer satisfaction rate.
HoduSoft offers customized contact center software as per the need of your business. You can contact HoduSoft for implementing call center software with integrated Zoho CRM.

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Contact number - +1-707-708-4638
Email id -  email:[email protected]
Website - http://hodusoft.com/contact-center-software/ 
Source: https://www.prlog.org/12824966-hodusoft-introduce-crm-integration-in-hoducc-contact-center-software-for-employee-evaluation.html