In the hospitality industry, service delivery is everything. If you own or manage a hotel, then it is important for you to realize that one bad review or public complaint can seriously damage the reputation that you have worked so hard to build. This means that you need to do everything within your power to make sure that each and every customer who walks into your establishment has the best possible experience. Here are some practical tips on how to improve service delivery at your hotel:

1 VIP treatment all around

Some hotels are privileged to host celebrities, politicians or royalty at one point or another. Regardless of whether your facility has attained this level of fame or not, it is important for you to train your staff to handle each guest as if they were a VIP. This means that they need to be extremely courteous, responsive and highly attentive at all times.

2 Meticulous hiring process

If you want to improve service delivery at your hotel, then you need to hire and maintain the right staff. This will require you to be very meticulous in your hiring process so as to select the perfect candidates who will be a good representation of your hotel to the outside world. In addition, your staff should be well-trained on how to conduct their tasks with excellence. This training should not only occur during hiring, but there should be refresher courses on a regular basis to ensure that their skills are up to standard.

3 Utilize technology

The latest hotel industry news Georgia indicates that hotels which utilize modern technology tend to enjoy smoother operations thereby creating a better experience for their guests.

If you have been searching for a way to implement modern technology in your hotel’s day-to-day operations, be sure to check out the latest hospitality technology news in Hospitality Upgrade magazine.

4 Collect feedback

It goes without saying that if you want to create a pleasant experience for your guests, then you should seek to listen to their feedback and respond to it accordingly. This can be done by setting out questionnaires for your guests to fill in or creating an online form which they can complete at their own convenience. Many hotels make the mistake of collecting feedback but failing to respond to it. So, if you see any issues being mentioned repetitively by numerous guests, then you should act fast to eliminate the problem.

Contact Information;
Hospitality Upgrade
Phone: 678.802.5300
Address: 70 Mansell Court, Suite 225, Roswell, GA 30076
Email: [email protected]
Website: https://www.hospitalityupgrade.com

Check our exact location via Google maps;
https://goo.gl/maps/CsXvK5w3ogcT7pHD8

Also you can follow us on social media;
https://www.facebook.com/hospitalityupgrade
https://twitter.com/hospupgrade
https://www.linkedin.com/company/hospitality-upgrade