Did you know that more than 30% of TMT industry executives confirm that their company might cease to exist if they don’t undergo reinvention? But that’s not all!

More than 50% believe that they need to shift to innovative business models.
More than 25% think that businesses need new strengths but cannot find the “to-do’s” to create a priority list.
Many industry leaders believe that companies need to remain positive about making changes. However, with so many options available now, one doesn’t know where to begin. However, businesses can use the following drivers to bring about the change.

Operational excellence
Innovation
Upskilling talent
These will allow businesses to work on the challenges they are facing now while decoding opportunities for long-term possibilities. The evolving digital landscapes drive companies to reevaluate their transformational goals to respond positively to the shifting customer demands.

At this point, it won’t be wrong to say that after the pandemic, maintaining connectivity and continuity is one of the most necessities for the media and telecommunications industry. And since the consumers are ready to embrace new ways of doing things, companies need to change to build a robust digital presence while meeting the needs of consumers.

But how? Let’s find out!



Read More :- https://www.pukkapartners.com/insight/media-telecommunication-service-providers-reinventing-cx-to-stay-ahead-of-shifting-consumer-preferences



Final Words- It’s Time to Reinvent CX to Drive Sales and Revenue

The world is evolving. And it’s the same for telcos as well. They are no longer using traditional ways to compete with one another. The next-gen of business leaders are trying to seize untapped growth or markets. The leaders are resetting their organization's DNA to meet the demands of changing consumer preferences.

In this unprecedented crisis, service providers need to innovate quickly, adopt rapid decision-making, and create processes that will help you focus on customers' needs.

If you are also a part of this industry, are you making the right decisions to stay ahead of the changing consumer preferences? If not, it’s high time you consult the right people to initiate the right strategies that will allow you to stay at the top of the competition.

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