The global unified communication as a service (UCaaS) market is expected to grow at a significantly high CAGR of 24.5% during the forecast period 2020-2026. UCaaS reduce the cost of the organization by bringing in different services under one cloud. The key factors driving the growth of the UCaaS market include the increasing demand for UCaaS from both large enterprises and SMEs, and growing trends toward mobility and Bring Your Own Device (BYOD). UCaaS combines different sorts of communication into a single network. Easy pricing, lower cost of ownership, and after-sale services provided by vendors are driving the market growth.
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Moreover, other factors such as advancements in artificial intelligence, machine learning, other emerging technologies are expected to create opportunities for the UCaaS service providers. UCaaS provides flexibility and a high level of availability and scalability to core business tasks. Unified communication as a service is used by various enterprises as it improves business processes by streamlining communication, and also increases revenue. The increased adoption of UCaaS in SMEs significantly contributes to the growth of the UCaaS market.
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Market Segmentation
• Global Unified Communication as a Service Market by Deployment
• Public Cloud
• Private Cloud
• Global Unified Communication as a Service Market by Verticals
• BSFI
• Consumer Goods &Retail
• Healthcare
• IT & Telecom
• Logistics &Transportation
• Others

Company Profiles
• 8x8 Inc.
• ALE International SAS
• Avaya Inc.
• AT&T Inc.
• Cisco Systems Inc.
• Dell Inc.
• Dialpad Inc.
• DXC Technology Co.
• Fuze, Inc.
• Genesys Telecommunications Laboratories, Inc.

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