According to a new report Global Customer Self-service Software Market, published by KBV research, The Global Customer Self-Service Software Market size is expected to reach $24.9 billion by 2026, rising at a market growth of 24.2% CAGR during the forecast period.

The segment of social media and community self-service is expected to observe major development over the forecast period. The increasing smartphone penetration and the constant rollout of high-speed internet for acquiring information are anticipated to boost the development of the social media and community self-service segment.

The segment of social media and community self-service is expected to observe major development over the forecast period. The increasing smartphone penetration and the constant rollout of high-speed internet for acquiring information are anticipated to boost the development of the social media and community self-service segment.

The segment of on-premise deployment is expected to observe significant development over the forecast period. On-premise deployment provides several advantages like simple customization of software as per the business processes of the clients. The on-premise deployment also provides the capability to custom code the in-house operations and ensures absolute control and ownership to the customer.

The market was dominated by the professional services segment in 2019 with a significant market share. The rising adoption of Artificial Intelligence (AI) and analytics in automation to improve the efficiency of the workforce is expected to boost the demand for professional services. Professional services can simplify the configuration of the self-service solution and deployment for both cloud and on-premise deployment.

The North America market dominated the Global Customer Self-service Software Market by Region 2019, growing at a CAGR of 22.4 % during the forecast period. The Europe market is experiencing a CAGR of 23.3% during (2020 - 2026). Additionally, The Asia Pacific market would showcase a CAGR of 26.2% during (2020 - 2026).

Structural Insights: https://www.kbvresearch.com/customer-self-service-software-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)

Global Customer Self-service Software Market Segmentation

By Component
• Solution
• Web Self-service
• Mobile Self-service
• Intelligent Virtual Assistants
• Social Media & Community Self-service
• Email Management
• Others
• Services
• Professional Services
• Managed Services

By Deployment Type
• Cloud
• On-premise

By End-User
• BFSI
• Retail and Consumer Goods
• Government & Defense
• Healthcare
• Telecom & IT
• Manufacturing
• Others

By Geography

North America
• US
• Canada
• Mexico
• Rest of North America

Europe
• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe

Asia Pacific
• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific

LAMEA
• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA

Companies Profiled
• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• SAP SE
• Salesforce.com
• Avaya Holdings Corporation
• Verint Systems, Inc.
• Zendesk, Inc.
• BMC Software, Inc. (KKR & Co., Inc.)
• Aspect Software, Inc. (Vector Capital)