Meticulous Research®—a leading global market research company, published a research report titled, ‘Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography - Global Forecast to 2030’
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Meticulous Research® has published an in-depth report indicating that the interactive kiosks market is projected to reach a valuation of $49.61 billion by 2030, with a Compound Annual Growth Rate (CAGR) of 8.3% from 2023 to 2030. The growing demand for interactive kiosks across various industries and the increasing focus on enhancing customer shopping experiences are key drivers of this market growth. Innovations in self-service kiosks and significant investments in smart cities and infrastructure further contribute to promising market opportunities. However, the high costs associated with maintenance and installation pose notable challenges.
Market Segmentation and Insights
The interactive kiosks market is comprehensively segmented by offering, type, and end user, with detailed analysis of regional and country-level markets.
Offerings Segment: Dominance of Hardware
In 2023, the hardware segment is expected to command the largest market share. This dominance is attributed to the rising popularity and deployment of self-service kiosks aimed at improving operational efficiency. The segment is also projected to exhibit the highest CAGR throughout the forecast period, driven by advancements in self-service kiosk technology. For instance, Samsung Electronics Co., Ltd. introduced new high-performance kiosks in May 2023, featuring interactive 24-inch displays and enhanced software compatibility for diverse industries such as food & beverage, retail, travel, and healthcare.
Types Segment: Prevalence of Self-Service Kiosks
The self-service kiosks segment is anticipated to hold the largest market share in 2023, driven by their implementation to scale business operations efficiently while reducing costs. Key players continue to focus on product development, enhancing the segment's growth. For example, Glory Global Solutions partnered with QikServe Inc. in March 2023 to offer self-order kiosks with multiple payment options.
Meanwhile, the vending kiosks segment is set to experience the highest CAGR during the forecast period. Originally used for ticket issuance, vending kiosks now cater to a broader range of products, fueled by the increasing demand for on-the-go snacks and beverages. Various industry verticals, including food & beverages, BFSI, retail, and healthcare, are leveraging these solutions. Notably, the Indian Council of Agricultural Research-Central Institute of Fisheries Technology developed energy-efficient refrigerated fish vending kiosks for urban and rural markets in August 2020.
End User Segment: Retail Sector Leads
In 2023, the retail sector is projected to account for the largest share of the global interactive kiosks market. This is largely due to growing investments in smart technologies, the need to enhance customer experiences, and the proliferation of smart stores. The retail segment is also anticipated to record the highest CAGR during the forecast period, driven by initiatives such as Aldi Nord's introduction of self-checkout technologies in the Netherlands in September 2023.
Geographic Insights: North America at the Forefront
North America is expected to dominate the interactive kiosks market in 2023, driven by the region's adoption of interactive kiosks to boost business efficiency, analyze customer behavior, and personalize customer experiences.
Leading Market Players
The competitive landscape of the interactive kiosks market includes KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co. Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), and Lilitab, LLC (U.S.), among others.
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