Meticulous Research®—a leading global market research company, published a research report titled, ‘Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography - Global Forecast to 2030’
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Meticulous Research® has published an extensive report revealing that the interactive kiosks market is poised to reach a valuation of $49.61 billion by 2030, with a Compound Annual Growth Rate (CAGR) of 8.3% from 2023 to 2030. The growing demand for interactive kiosks across various sectors and the focus on enhancing customer shopping experiences are significant drivers of this market expansion. Innovations in self-service kiosks and significant investments in smart cities and infrastructure are also contributing to promising market opportunities. However, the high costs associated with maintenance and installation present notable challenges.
Market Segmentation and Insights
In 2023, the hardware segment is expected to command the largest market share, driven by the increasing popularity and deployment of self-service kiosks aimed at enhancing operational efficiency. This segment is also projected to have the highest CAGR during the forecast period, spurred by technological advancements in self-service kiosks. For example, in May 2023, Samsung Electronics Co., Ltd. introduced new high-performance kiosks with interactive 24-inch displays and improved software compatibility for industries such as food & beverage, retail, travel, and healthcare.
Types Segment: Prevalence of Self-Service Kiosks
The self-service kiosks segment is anticipated to hold the largest market share in 2023, driven by their use in scaling business operations efficiently while reducing costs. Key players are focusing on product development, further boosting the segment's growth. For instance, in March 2023, Glory Global Solutions partnered with QikServe Inc. to offer self-order kiosks with multiple payment options
The vending kiosks segment is expected to experience the highest CAGR during the forecast period. Initially used for ticket issuance, vending kiosks now cater to a wide range of products, driven by the growing demand for on-the-go snacks and beverages. Various industries, including food & beverages, BFSI, retail, and healthcare, are adopting these solutions. Notably, the Indian Council of Agricultural Research-Central Institute of Fisheries Technology developed energy-efficient refrigerated fish vending kiosks for urban and rural markets in August 2020.

End User Segment: Retail Sector Leads
In 2023, the retail sector is projected to hold the largest share of the global interactive kiosks market. This is primarily due to increased investments in smart technologies, the need to enhance customer experiences, and the rise of smart stores. The retail segment is also expected to record the highest CAGR during the forecast period, with initiatives like Aldi Nord's introduction of self-checkout technologies in the Netherlands in September 2023.
Geographic Insights: North America at the Forefront
North America is expected to lead the interactive kiosks market in 2023, driven by the region's adoption of interactive kiosks to enhance business efficiency, analyze customer behavior, and personalize customer experiences
Leading Market Players
The competitive landscape of the interactive kiosks market includes prominent companies such as KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co. Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), and Lilitab, LLC (U.S.), among others.
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