The global self-service technology market is anticipated to grow at a CAGR of 6.5% during the forecast period (2020-2026). The continuously changing customer interaction modes with time is the major factor influencing the growth of the self-service technology industry. In recent decades, more and more organizations are adopting various self-service technologies which are significantly aiding them to gain positive service outcomes such as customer satisfaction, loyalty, and behavioral intentions. In addition to this, the transformation in Information and Communication Technology (ICT) across the globe is also impacting the market growth during the forecast period.

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Moreover, self-service technology is also rising as one of the most significant advances in hospitality industry customer service over the past decade. The utilization of self-service technology in the hospitality industry is aiding in delivering a more convenient and personalized experience to the guests. Since, the mobile app, kiosk, and other modes of self-service technology are allowing guests to interact more freely. This is anticipated to considerably propel the growth of the self-service technology market. Additionally, self-service technology is also reducing human error and reducing the operational load on the organizations. Furthermore, various end-users of the self-service technology market are also making it part of their customer engagement strategy.

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Market Coverage

• Market numbers available for – 2019-2026
• Base year- 2019
• Forecast period- 2020-2026
• Segment Covered-
o By Type of Machine
o By End-Use
• Regions Covered-
o North America
o Europe
o Asia-Pacific
o Rest of the World
• Competitive Landscape-Azkoyen Group, Glory Global Solutions (International) Ltd., GRGBanking, NCR Corp., Kiosk Information System, and FUJITSU Ltd., Toshiba Tec Corp., Co., Crane Co.,and others

Key Questions Addressed by the Report
• What is the market growth rate?
• Which segment/region dominates the market in the base year?
• Which segment/region will project the fastest growth in the market?
• How COVID-19 impacted the market?
o Recovery Timeline
o Deviation from the pre-COVID forecast
o Most affected region/segment
• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Self Service Technology Market Report Segment

By Type of Machine

• ATM
• Kiosks
• Vending Machines

By End-Use

• Retail
• QSR
• BFSI
• Healthcare
• Others

Global Self Service Technology Market Regional

North America

• United States
• Canada

Europe

• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe

Asia-Pacific

• China
• India
• Japan
• Rest of Asia-Pacific
Rest of the World

Company Profiles

• Aila technologies Inc.
• Azkoyen Group
• Beta Automations
• Canteen Vending Services Inc.
• Crane Co.
• Diebold Nixdorf, Inc.
• Fujitsu Ltd.
• Glory Global Solutions (International) Ltd.
• GRGBanking
• HANTLE Inc.
• HESS Cash Systems GmbH
• Hitachi-Omron Terminal Solutions, Corp.
• Hyosung Group
• KIOSK Information Systems
• NCRCorp.
• NEXCOM International Co., Ltd.
• Toshiba TecCorp.
• Vendekin Technologies Pvt. Ltd
• Vend-Rite Mfg. Co.
• XIPHIASSoftware Technologies

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