The global healthcare BPO market is expected to grow at a CAGR of 10.5% during the forecast period. Healthcare organizations that outsource services are Payers such as health insurance companies, Providers such as hospitals & clinics, and pharmaceutical companies. The growth of the global healthcare BPO industry is attributed to various benefits of outsourcing such as low costs, less administrative load, focus on core activities, and improved patient experience. One of the leading health organizations such as Georgia Regents Health System, which operates Georgia Regents Medical Center, Augusta's largest hospital is using BPO as a way to reduce costs and improve processes.
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Additionally, implementation of the Patient Protection Affordable Care Act (PPACA) and growing pressure on healthcare organizations to reduce healthcare costs are anticipated to contribute significantly towards the growth of the global healthcare BPO market. Further, complex clinical trials, patent cliffs, and availability of skilled workforce for low cost in emerging countries also give a boost to the growth of the global market. Moreover, the increasing adoption of cloud-based BPO services is spurring the growth of the global healthcare BPO industry. Through outsourcing, medical organizations can concentrate on their core competencies and reduce their efforts and investments in support activities. These factors are increasing the adoption of BPO services in the medical sector.
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Market Segmentation
Global Healthcare BPO Market by Services
Pharmaceutical Services
• Manufacturing Services
• Non-Clinical Services
• Research and Development
Payer Services
• Claims Management Services
• Human Resource Management
• Finance and Account Management
• Member Management
• Others
Provider Services
• Revenue Cycle Management
• Patient Care Services
• Patient Enrollment & Strategic Planning
Regional Analysis
North America
• US
• Canada
Europe
• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe
Asia-Pacific
• China
• India
• Japan
• Rest of Asia-Pacific
Rest of the World
Company Profiles
• Accenture PLC
• Allscripts Healthcare Solutions, Inc.
• Allsec Technologies Ltd.
• Capgemini SE
• Cognizant Technology Solutions Corp.
• Dynamic Healthcare Systems, Inc.
• Eli Global
• GeBBS Healthcare Solutions, Inc.
• Genpact Ltd.
• IBM Corp.
• Infosys Ltd.
• Invensis Technologies Pvt Ltd.
• IQVIA
• Parexel International Corp.
• R1 RCM Inc.
• Sutherland Global Services, Inc.
• Tata Consultancy Services Ltd.
• UnitedHealth Group, Inc.
• Wipro Ltd.
• WNS (Holdings) Ltd.
• Xerox Corp.
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