The communication solutions of Sinch significantly help companies to grow their customer base and boost revenue opportunities. New functionalities can be easily added to the communication, marketing, and customer service processes of companies with ease through high-end Sinch APIs. With Sinch, it becomes simple for businesses to provision phone numbers, enhance their text services and create an omni-channel experience. They are among the top service providers of multichannel and Omnichannel Marketing in India.

Through Sinch, companies can effectively avail Axiom, which is an industry leading, on-premise enterprise communications platform that connects with multiple service providers and departments of an enterprise via unified API. This API empowers companies to send real time messages to its customers via SMS, Email and WhatsApp, making it ideal for facilitating Multi-channel Communication for Enterprises. Axiom is listed in Nasscom’s “Excellence Product Matrix” and deployed at leading banks in India.

Sinch allows for API automation of all the voice, messaging, and emergency service communication needs of a business. These capabilities can be built into their high-quality network, while providing companies a total control of their customer experiences with the custom mobility clients and tech solutions of Sinch. Axiom is essentially a state-of-the-art platform that requires minimal manual intervention and leads to an improved operational efficiency and reduction in cost by up to 20- 25%. Features of intelligent load balancing, message prioritization and automated failover offered by the platform helps deliver premium end-user control, availability, and reliability for enhanced operational efficiency.

Customer retention majorly depends on the ability of a business to prove to their customers that they are valued. A part of this involves accommodating customer communication preferences, needs and concerns. This is where Multi-channel Communication service offered by Sinch comes in. It allows companies to connect with the right customers at the right time, deliver a satisfying customer experience and maintain a positive brand reputation. Moreover, using multiple channels of communication allows company employees to make use of the ideal channel for each task, leadingtosuperior performance.

About the company:

Sinch is popular for being a one-stop shop for all business communications needs. They aid a variety of companies to enjoy faster, secured and analytics-backed communication technologies and tools to connect with their discerning customers or clients. Write to Sinch at [email protected] .