The Contact Center Analytics Global Market Report 2023, provides comprehensive information on the contact center analytics market across 60+ geographies in the seven regions - Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa for the 27 major global industries. The report covers a ten year historic period – 2010-2021, and a ten year forecast period – 2023-2032.

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According to The Business Research Company's Global Market Report for 2023 on Contact Center Analytics, the industry is poised for significant growth, with a projected increase from $1.65 billion in 2022 to $1.93 billion in 2023. This impressive growth is attributed to a robust compound annual growth rate (CAGR) of 16.7%. However, it is essential to acknowledge the disruptive impact of the Russia-Ukraine conflict on the global economic landscape. The war has thwarted the prospects of a swift post-COVID-19 recovery, resulting in economic sanctions on multiple nations, a spike in commodity prices, supply chain disruptions, and consequent inflation across the spectrum of goods and services, thereby impacting markets worldwide.

Looking ahead, the Contact Center Analytics market is poised for continued expansion, with its market size expected to reach $3.53 billion by 2027, underpinned by a commendable CAGR of 16.3%. This robust trajectory signifies the resilience and adaptability of the industry in the face of geopolitical and economic challenges.

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New product innovation is the key trend gaining popularity in the contact center analytics market. Major companies operating in the contact center analytics market are focused on innovating new products that could provide better solutions for contact center analytics used in call centers or businesses involving high volume calls and strengthen their position. For instance, in December 2020, Avaya Holdings Corp, a US-based multinational company operating in the contact center and unified communication solutions organization, introduced its unique contact analytics integrated with Oracle Cloud Stack known as Avaya Analytics 4.1. The unique features of Avaya Analytics 4.1 enable enterprises to derive current business measures from real-time event collection and processing, allowing supervisors in contact centers to analyze trends to improve agent performance. It displays the contact center site's performance overview on dashboards in Avaya IX Workspaces for Oceana's current contact center performance information in real-time, which helps in monitoring the statistics.

The contact center analytics market is segmented:

1) Contact Center Analytics Market By Component: Software, Services

2) Contact Center Analytics Market By Enterprise Size: Large Enterprises, Small and Medium Enterprises

3) Contact Center Analytics Market By Deployment Mode: Cloud, On Premise

4) Contact Center Analytics Market By Applications: Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Other Applications

5) Contact Center Analytics Market By Verticals: BFSI, Healthcare and Life Sciences, Manufacturing, Retail and Consumer Goods, Energy and Utilities, Telecom and IT, Travel and Hospitality, Government and Defense, Other Verticals

North America was the largest region in the contact center analytics market in 2022.

The table of contents in TBRC’s contact center analytics market report includes:

1. Executive Summary

2. Contact Center Analytics Market Characteristics

3. Contact Center Analytics Market Trends And Strategies

4. Contact Center Analytics Market - Macro Economic Scenario

5. Contact Center Analytics Market Size And Growth

........

26. Africa Contact Center Analytics Market

27. Contact Center Analytics Market Competitive Landscape And Company Profiles

28. Key Mergers And Acquisitions In The Contact Center Analytics Market

29. Contact Center Analytics Market Future Outlook and Potential Analysis

30. Appendix

Read Related Reports:

https://www.thebusinessresearchcompany.com/report/software-as-a-service-global-market-report

https://www.thebusinessresearchcompany.com/report/cloud-based-contact-center-global-market-report

https://www.thebusinessresearchcompany.com/report/software-products-global-market-report

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