Large volumes of alerts, significant IT noise, and signals distributed across disparate tools hold back DevOps professionals. Meanwhile, teams' requirement to improve performance across IT infrastructure and more accurately solve and resolve incidents faster is growing.

- Large volumes of alerts, significant IT noise, and signals distributed across disparate tools hold back DevOps professionals. Meanwhile, the requirement for teams to improve performance across IT infrastructure and more accurately solve and resolve incidents faster is growing.

- With the increasing awareness of how AI can address these challenges and help run IT operations, enterprises are shifting focus towards the adoption of the AI-based solutions. A recent study from New Relic found that 89% of 750 global senior IT decision-makers surveyed believe that AI and machine learning are essential for how organizations run IT operations. Nearly 84% have mentioned AI, and machine learning will ultimately make their role more manageable. This positive outlook for AI is set to transform into widespread usage of AIOps over the next few years.

- Further, as devices are gaining intelligence, systems have become more complicated with increasing data volume, thus increasing the adoption of AIOps. The increasing cloud adoption, across the world, is also fueling automation of these processes. Therefore, as more enterprises are migrating to the cloud, the need for AIOps platforms is also expected to increase.

- According to LogicMonitor, 83% of enterprise workloads are expected to be in the cloud by 2020. The company also estimated that, by 2020, 41% of enterprise workloads would be running on public cloud platforms. An additional 20% are expected to be private-cloud-based, followed by another 22% deploying on hybrid cloud platforms. Also, on-premise workloads are anticipated to shrink to 27% by 2020, from 37% in 2017. The rising need for the orchestration and automation solutions for these cloud services is also forcing the cloud user to adopt AIOps platforms.

- The IT Operations Management (ITOM) industry is already reacting to the emergence of SaaS ITOM. SaaS as a delivery model for IT helpdesks and infrastructure monitoring has proven to be useful. These solutions typically incorporate log management, website monitoring, server monitoring, and cloud management from acquired SaaS vendors. However, lack of awareness is one of the major concerns restraining market growth, during the forecast period.

- In March 2020, Sumo Logic Inc. announced a number of free analytics solutions and resources to help support enterprises and the broader community during the coronavirus pandemic. It unveiled a bundle of SaaS apps designed to help IT and security teams ensure critical business applications are up, running and secure.

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Key Market Trends

BFSI is Expected to Hold Significant Share

- Banking operations include many periodic and aperiodic activities and transactions performed by employees, customers, and external agencies. These activities are complex, which makes its monitoring essential. With AIOps delivering realtime information, automated problem solving amongst others, it is expected to boost the market growth over the forecast period. For instance, the AIOps platform from CA technologies, i.e., CA Digital Experience Insights, enables the financial firms in solving complex IT problems, including performance, capacity, and configuration issues.

- Banks and other financial institutions are primarily focusing on ensuring the security of the data they generate, especially due to the numerous high-profile data breaches that took place over the past few years.

- The implementation of reliable IT operation management solution is essential for banks, in order to provide the best possible service levels, primarily to support its internal workflows, as well as to deliver better customer service. Furthermore, they are focusing on maintaining optimal service efficiency in their day-to-day IT operations.

- The rising implementation of regulatory standards and the increasing adoption of cloud-based IT solutions, along with increasing modes of online payments, are expected to drive the market.

- Moreover, banks are increasingly deploying robust IT applications and services, in order to meet the rising needs of internal users and consumers, as there is a constant shift toward online digital platforms and mobile forms of financial services.

- Furthermore, the integration of AI in operation services, across the financial institutions, enhanced the capabilities built into the service desk systems, thus providing the oversight and critical performance indicators, which are necessary for the higher management, in order to identify operational trends, before they adversely impact the existing products and processes.

Europe to Witness Significant Growth

- One of the primary reasons for the growth of the AIOps market in Europe is the region’s MSPs seeking to offer comprehensive services to enterprises undergoing large-scale digital transformation and requiring modern operations solutions.

- According to the survey “The 2020 State of IT” done by Spiceworks on 1005 respondents (which included North American and European business technology buyers) in July 2019, 43% said that their company was currently using IT automation, with a further 15 % planning to use it within the following 12 months and 11% planning to use in 1- 2 years.

- Moreover, according to The Artificial Intelligence Report published by Microsoft in 2019 (done on AI leaders in 277 countries across seven sectors and 15 countries in Europe), 89% of the respondents expect AI to generate business benefits by optimizing their companies’ operations in the future. This is followed by 74% that expect AI to be key to engaging customers.

- The most widely reported AI adoption (47%) was in the IT/Technology function, followed by R&D with 36%, and customer service 24%. This signifies the growing importance given to AI in the IT operations field.

- As per the estimates by Pitchbook and Crunchbase, as of January 2020, 20 European unicorns were active in finance, insurance, and real estate. In comparison, there were roughly eight unicorns specifically dedicated to health and pharmaceuticals, and IT & telecommunications, respectively. This indicates an increase in the future adoption of AIOps for these industries.

Competitive Landscape

The competitive rivalry amongst the players in the market is high owing to the presence of some key players such as IBM, HCL, Tech Mahindra, amongst others. The ability to continually innovate their products and services has allowed them to gain a competitive advantage over other players in the market. Through strategic partnerships, mergers & acquisitions, and research and development activities, these players can attain a greater market footprint.

- May 2020: IBM Corporation partnered with PagerDuty to connect the human and machine data to provide a more powerful AIOps solution for the PagerDuty’s customers. By leveraging PagerDuty’s 350+ integrations and over 11 years of analytics on how customers respond to incidents, IBM Watson AIOps will be able to provide users with comprehensive insights on events that may impact IT to take action in real-time to resolve the issues.

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