Sinch enables their clients to start conversations with customers present in any part of the planet through WhatsApp Business API. It facilitates a quick and easy on boarding process that will have a business up and running in almost no time. By using Whatsapp API, enterprises would be in the position to effortlessly address customer questions and potential issues with personalized, conversational support, and subsequently, elevate their conversion and satisfaction metrics. WhatsApp can be used by a business in a magnitude of ways, including sending order and shipping confirmations, tickets, receipts, and delivery updates. It can also be used to remind customers to complete their purchases, thereby reducing cart abandonment rates in e-commerce by up to 35%. With the assistance of Sinch, enterprises can use WhatsApp as a self-serve platform and let customers answer their questions instantly. They offer a wide range of Whatsapp business solutions.
With Sinch, enterprises can scale their business growth through Whatsapp chatbot, and facilitate rich, personalized communication. Enterprise can easily create engaging content to connect with the customers and drive greater conversions. By using WhatsApp bots, an enterprise can provide swift, automated responses to their customers throughout the day, ensuring superior satisfaction levels. This will allow enterprises to gain considerably by attracting more qualified leads and reducing customer friction. Sinch chatbots can also provide the marketing department of enterprises with an unparalleled deployment of strategic campaigns, while reducing the sales cycle for its sales team. These bots can take over a number of repetitive tasks of the customer care team, who would then get greater time to dedicate to more complicated issues. WhatsApp bots created through Sinch would be equipped to handle complex situations that might require a chatbot human handoff. A natural language analysis by the bot facilitates a handover to a human agent. Hence, the customers would be engaged, attended and well-served at all times.
Conversational platform insights of Sinch is a management and analytical interface that can be used by enterprises to avail critical data points required for decision making, tracking platform performance and billing.
Call Sinch at +91 120 6139000 to know more about their offerings.