Bombay Mercantile Co-operative Bank has collaborated with West End Digital Solutions in its Digital Transformation journey to a progressive new-age bank.

Urban co-operative banks like Bombay Mercantile Co-operative Bank have some inherent advantages like proximity to customers, a high level of customer loyalty and the ability to tailor-make products for a specific target audience. However, to keep up with the changing times and the increasing use of technology, the use of digital channels is clearly an area that they need to focus on. There has been a clear shift in customer preferences towards digital banking channels, and not being able to keep up with this behavioural change can affect their future prospects.

This is where West End Digital Solutions will collaborate with Bombay Mercantile Co-operative Bank and help them in their transformational journey with state-of-the-art products and services that are foremost in the industry.

Mr. Zeeshan Mehdi, Chairman of Bombay Mercantile Co-operative Bank said, “Digital transformation for us is a requirement of utmost necessity as we aim to enhance the convenience to our customers by giving them access to digital channels in line with the current needs and preferences. Besides this, there is an overall need to bring about a change in a number of areas that would have an immediate impact on our operations and help us achieve the transformational change we are aiming at, to regain our past glory.
We are happy to associate with West End Digital Solutions and look forward to our journey towards Digital Transformation, with their expertise, in our initiative to be a new-age bank.”

“We look forward to collaborating with West End Digital Solutions in strategising, execution and support, and are confident that their expertise will go a long way in the digital transformation of our organisation. They will be working with us in the areas of Digital Transformation/Technology, Operational Excellence Initiatives and Solutions, Marketing, HR Policies and Procedures, etc.” said Dr. M Shah Alam Khan, Managing Director of Bombay Mercantile Co-operative Bank.

Mr Pankaj Gupta, Chairman, West End Investment & Finance Consultancy Pvt Ltd and Chief Mentor, West End Digital Solutions said “Organisations that quickly adapt and implement digital solutions that significantly benefit their customers will lead the way in this Digital Era. West End Digital Solutions will provide Bombay Mercantile Co-operative Bank the highest level of professional guidance and support in its digital transformation journey. We are happy and proud that the bank has reposed its trust in West End Digital Solutions”.

Mr Prashanth Pereira, Founder and Director, West End Digital Solutions, said “Bombay Mercantile Co-operative Bank is a renowned name in the banking industry with many firsts and laurels to its credit. It is an honour for us at West End Digital Solutions to collaborate with them in their transformation journey to being a progressive new-age bank. We are confident that with our suite of world-class products, solutions, services and industry experts, we will be able to work alongside the bank and effectively contribute towards regaining their pre-eminent position in the industry.”

About Bombay Mercantile Co-operative Bank
In the world of banking, which operates on trust, Bombay Mercantile Co-operative Bank Ltd., as an institution since its inception in 1939, has created a niche in terms of credibility, with the trust of over ten lakh patrons and over two lakh shareholders.
The Bank focuses on products and services tailored to its clients’ needs. Bombay Mercantile Co-operative Bank offers attractive loan schemes for special sections of the society - small businesses, the self-employed, weaker sections, professionals, artisans, etc. Loans are given for housing, vehicles, consumer durables, export / import finance, loans against gold ornaments and education loans for higher studies both in India and abroad. The Bank also offers several corporate banking facilities, including LCs, Trade Guarantees, Foreign Exchange, Working Capital Finance etc.
Bombay Mercantile Co-operative Bank was the First Co-operative Bank to be granted the Scheduled status in the year 1988, by the Reserve Bank of India. The Bank takes pride in being the first Co-operative Bank to have been given the A-Category dealership license authorised by the RBI to deal in Foreign Exchange business. The Bank is at the forefront among Indian Banks in financing the country's exports. The Bank also extends a complete range of services to Non-Resident Indians.
From the upliftment of weaker sections, self-employment schemes for ex-servicemen, promoting women entrepreneurs and providing credit through Micro Financing to needy artisans, Bombay Mercantile Co-operative Bank works for the weak and downtrodden sections of society. The bank has always worked on the philosophy of providing financial assistance with a strong social conscience.
To meet the growing challenges being faced by the banking industry, especially the Co-operative banks, Bombay Mercantile Co-operative Bank has geared itself by reorganising its structure and decentralizing, to speed up all spheres of customer service. For this purpose, the bank has embarked on a journey of Total Automation and Digitisation.

About West End Digital Solutions
West End Digital Solutions is a new age end-to-end solution provider for an organisation’s future-ready digital transformation business needs. Digitisation is the way forward in almost every field and West End Digital Solutions partners organisations in their digital transformation journey from conceptualisation to implementation and also provides the support to manage the same going forward.
It brings to the table a team with a combined industry experience of over 200 years at the leadership level in the BFSI sector. The West End Digital Solutions management team has a proven track record in the areas of Innovation, Building, Managing and Leading the key functional areas of Strategy, Business Development, Back Office & Centralised Operations, Quality Management, Information & Digital Technology, Cyber Security, Administration, HR Services, Marketing and Communications, etc. This, along with a close understanding of the functional requirements of leading organisations has been the basis for the suite of solutions offered by it.