Chatlayer by Sinch is a no codingChatbot Platform. With this, brands can create and manage bots without requiring any kind of coding skills. It facilitates omnichannel communication and allows companies to connect with customers on Facebook messenger, WhatsApp, Google Assistant, Amazon Alexa and more. The SaaS platform of Chatlayer connects with the discerning IT and Communications tools used by a company, right from their knowledge base to CRM. As a part of Sinch, one of the leading CPaaS providers of the world, Chatlayer can help a company to expand their business with the assistance of the best multichannel communications ecosystem on the market.

AI Chatbot Integration with Chatlayer is possible with any large CRM, ticketing, and call-center solutions. Owing to their open API, companies can integrate their bot with modern software stacks in just a few clicks.Chatlayer makes use of AI and NLP algorithms that are flexible and highly reliable. In fact, their NLP engine was benchmarked by external researchers and identified as best-of-breed. Business users can start building the chatbot they need instantly while using the easy-to-use industry templates available on the platform. No matter whether they are developing a HR bot, a customer service AI or even an eCommerce voice assistant through Chatlayer, it would invariably be up and running in no time. Chatlayer additionally understands a number of widely spoken languages, and their platform was built from the ground up to manage complex multilingual bots. Hence, it would be pretty simple to develop multilingual Chatbot AI solutions with its assistance.

Chatlayer provides easy integrations to backend systems through certified standard connectors. These connectors expose all the backend features directly in the platform, thereby enablingswift and detailed integrations. Moreover, Chatlayer is fully integrated with the Sinch stack, and can develop solutions that connect with SMS, Messaging apps, Teams, Slack, and voice/telephony.

The head office of Sinch can be reached out at +91 120 6139000 or write to [email protected]

About the company:

The multi-channel platform of Sinch assists their clients to overcome all business-to-customer communication challenges, as well as enhance their customer experience and engagement efforts. Sinch specializes in enabling brands to explore the sphere of digital transformation and make use of rich, personalized communication tools to boost their business prospects.