With Sinch, it becomes possible to create campaigns and conversations across several channels, with the use of interactive formats and rich personalized content. They offer a range of Omnichannel Marketing Automation Tools that aids in building continuous conversations across all touch points, starting from marketing and customer support to sales, in order to turn customers into advocates. With application suite companies of varying types can elevate their conversions and customer loyalty with rich, personalized campaigns. Sinch aims at enabling its clients to speak with their target audience on channels they are already hanging out.

Connecting with customers becomes as easy as talking to friends through the Omnichannel Marketing Automation tools offered by Sinch. Ominichannel customer service implies to providing customers access to relevant support and care representatives with the assistance of a connected network of channels that facilitates two-way communications, including video chat, video calls, and emails and messages.

Companies delivering omnichannel customers ensure that their customers enjoy a friction less customer experience across multiple channels no matter whether their engagement begins or ends. Omnichannel customer service process is meant to unite various communication channels that a customer may use to connect with a brand, and subsequently provide them personalized support through a seamless, interconnected experience.

Credence by Sinch is a leading Marketing Automation Platform in India that supports omnichannel marketing and customer service by enabling companies to drive context-led customer engagement journeys. By using Credence, companies can reach out to their customers via several channels, in order to ensure that the engagement remains consistent across channels, thereby resulting in higher ROI. It offers complete control to companies to opt for the best-fit model while offering support for onsite, private/public cloud deployments. With Credence, companies can integrate their diverse sources to develop a unified view of the users and reach out to them through email, SMS, WhatsApp, and Voice. This platform provides a good understanding of the preferred mode of contact of the customers so that the marketing and customer service processes of a company can be tailored accordingly.

To contact Sinch, people can give their head office a call at 91 120 6139000. Their Mumbai office can be reached at 91 22 67573500.

About the company:
Sinch is headquartered in Noida and puts emphasis on enabling their business clients to engage their customers across multiple channels, particularly SMS, Voice, Email, WhatsApp, and Notifications.