Hodusoft, one of the best VoIP solutions providers, introduces IP PBX software with LCR (Least call routing) feature, which is specially designed to make it easy for the workers to handle constantly increasing workloads. This current version of the cost-saving software combines the result of the interaction between the call centers and the business. The observation, which includes deriving information on how the software will play a crucial role in productivity, plays a major role.
On talking with VP in this regard, he said, "HudoSoft has achieved the extra mile in this regard. Firstly, it has poured in artificial Intelligence that reflects in many different ways. The ways could include the learning way of software according to the employee's ways and skills."
He also added, "However, the importance of this process is to align software with the agent's work. This helps them to make the software more easy and enjoyable for them and use the number of features to realize their goal. It becomes a fun task as engaging in the outgoing and incoming calls as well as engaging through social media."
HoduSoft's IPPBX software with LCR feature provides several benefits including:-
It helps in providing a better quality VoIP service & reducing the VoIP billing to a minimum through LCR traffic route optimization.
The LCR feature of IP PBX software helps in the proper operation of backend CRM and also for the enhanced inbound customer service experience as it captures new leads that can be followed up with ease on social media. However, the outbound campaigns become a snap as one can easily set up a call list and automatic dialing. Additionally, managers can easily set up agent quality management, lead management, and also monitor live calls to improve services.
Hdusoft's multi-tenant IP PBX software has almost all types of features. Also, the sense of achievement that the employees gain by being able to put their talent to use is incredible.
As the agent or the employee gets the chance to explore and practice more, they are capable of bringing a more positive result for the company. The software includes advanced scripting tools for agents. It also includes skill management that helps to assign specific work to the more skilled employees as only the proactive interacts with the customer; the stress level decreases, and the confidence increases.
However, from a broader perspective, the software is essential or beneficial for the enterprise that has to interact with the agents. This leads to a high amount of benefits for the organization and higher confidence for employees.
With the in house software, businesses can conduct a large variety of outbounds campaigns to generate a large number of leads. It also helps to drive more revenue while improving the quality of customer service.
If you are searching for Multi-tenant IP PBX Software with an LCR feature to save call cost, then feel free to contact us at HoduSoft for optimized IPPBX software.
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Contact number - +1-707-708-4638
Email id -  email:[email protected]
Website - https://hodusoft.com/ip-pbx-software/
source: https://www.prlog.org/12823292-hodusoft-introduce-lcr-least-call-routing-feature-for-ippbx-software-to-save-call-cost.html