Is it a viable option for small ones?
The first part of the answer is that it is actually no longer a question of whether it will happen or can it happen. Reason being that it has already happened. As individuals become more dependent on technology and access becomes easier and cheaper, those who are running those businesses are becoming more dependent on these bots and assistants. Maybe ‘dependent’ isn’t the correct term, but we are all surely becoming more accustomed to their presence and used to their help. So to some extent, AI and ML are both being used in businesses, big or small, because they are being used by those who run those businesses.Where investment in this technology is concerned, however, the situation is slightly different. Let us show you some statistics here
In the last 4 years the use of AI in businesses grew about 270%.
From 10% this usage has increased to a whopping 37% in 2019.
Given below are some examples to point out to you changes that you have probably already seen without realizing they are the answer to your question.Everyone says hi nowEvery website for a service or business, big or small, has its own chatbot now. They always say hi and ask you if you need any help-much like the sales persons at stores who everyone is always trying to evade. They’re everywhere now but it’s cool because robots don’t have feelings. You can go right ahead and ignore them like you wish to do with sales humans.