Noida, Uttar Pradesh, India – 19/06/2024

Multisoft Systems, a leading provider of professional training and certification courses, announces the launch of their specialized training program, focusing on ServiceNow Customer Service Management Fundamentals (CSM). This comprehensive training initiative is designed to empower professionals with the essential skills and knowledge required to excel in customer service management using the ServiceNow platform.

ServiceNow has emerged as a key player in transforming customer service operations across various industries. The ServiceNow Customer Service Management Fundamentals (CSM) Training offered by Multisoft Systems aims to equip participants with practical insights and hands-on experience in leveraging ServiceNow capabilities effectively.

Key highlights of the training program include:

Comprehensive Curriculum: Participants will delve into the fundamentals of ServiceNow CSM, covering topics such as incident management, problem management, change management, knowledge management, and service catalog management.

Hands-on Experience: Through practical lab sessions and real-world simulations, attendees will gain proficiency in navigating the ServiceNow interface, configuring workflows, and optimizing customer service processes.

Expert Guidance: Experienced trainers with extensive industry knowledge will facilitate the sessions, providing valuable insights and best practices to maximize the benefits of ServiceNow CSM.

Certification Preparation: The training prepares participants for the ServiceNow Certified Implementation Specialist – Customer Service Management Exam, enhancing their credentials and career prospects in the field.

With the increasing demand for streamlined customer service operations, proficiency in ServiceNow CSM has become a valuable asset for professionals across various sectors, said Ashish Bakshi at Multisoft Systems. Our tailored training program aims to equip participants with the skills and certification needed to drive efficient service delivery and customer satisfaction.

Multisoft Systems invites interested professionals to enroll in the ServiceNow Customer Service Management Fundamentals (CSM) Training to gain a competitive edge in their careers. The training sessions will be conducted at their state-of-the-art facility located at B - 125, Sector-2, near Sector 15 Metro Station, Noida, Uttar Pradesh, India.

For more information about the training schedule, fees, and enrollment details, visit Multisoft Systems or contact them via phone at (+91)-9810-306-956 or email at [email protected].

Contact Information:
Multisoft Systems
Website: https://www.multisoftsystems.com/
Phone: (+91)-9810-306-956
Email: [email protected]
Address: B - 125, Sector-2, Near Sector 15 Metro Station, Noida, Uttar Pradesh, India - 201301