SurveySensum is a Customer Experience Management Platform that helps you make customer feedback actionable. We help you decide when to launch the survey, what questions to ask, how to analyze results, and prioritize actions to drive your business and CX goals

Our platform provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions.
Our CX consultants and implementation teams help you run your CX program so you focus on driving results, guide you on which touchpoints to capture feedback on and which metric is suitable for our objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop, and guide you on how to combine business data and CX data to get buy-in from your management to take action.