Are you also copying the JD Power survey to gather feedback on your services and products or internal CSI/SSI research? You are wrong. It is not the right way!

Google Forms is free and easy. But is it enough to cater to the needs of a business? Let’s find out and learn more about the best Google Form alternatives here.

Choosing the right form builder is a challenge nowadays. Let’s look at the top 10 Typeform alternatives in 2022 along with their best features and pricing.

360-degree feedback is a multi-rater feedback system that gives anonymous feedback to each employee on their overall performance from their peers, managers, and subordinates.

Learn at which touchpoints should you take a customer survey across the automotive customer journey of buying a new car.

Has the CATI system lost its relevance in 2022? Read more about the disadvantages of the CATI system and how online surveys replace CATI and solve your issues

Wondering how to create whatsapp surveys? Here's a step-by-step guide to help you make surveys on whatsapp in just 5 minutes.

Are CATI interviews the best available option for automotive market research in 2022? The answer is No! Let’s find why and which is the best alternative

Does NPS score bring any value to your business in 2022? Is it as important as it is portrayed to be? If so, what is its value? Explore the perspectives of CX experts.

Online surveys have replaced CATI in most parts of the world due to its high response rates and efficiency. Let's see how by comparing CATI vs online survey.

CATI/ phone surveys are on the declining side due to their low response rates. More businesses are resorting to digital surveys. Let’s understand why.

So, you've got some positive customer feedback. How do you put it to good use? Let us help. Here are 7 ways to leverage positive feedback.

How to analyze survey data? Why do it? Get all details about survey data analysis, its importance, types and learn to analyze survey data right here.

Searching for the best VoC tools? Here’s a list of the best voice of the customer tools as of 2022. Let us compare the features, pros, and cons in detail.

What is CATI or computer-assisted telephone interviewing? How do CATI surveys work? What are the pros and cons? Is there a better option? Find it all here.

Hunting for the ideal customer feedback tool for your business? Here is a list of the 10 best customer feedback tools of 2022 with their best features, pros and cons.

Times are changing, so are the trends in customer experience. It is vital to evolve and adapt to it. Here are 11 customer experience trends to keep track of in 2022.

Trying to find ways to increase the response rates for your B2C survey? Here is the ultimate 9-point checklist that will help you improve response rates in no time.

Wondering why you aren't getting enough survey responses? Here are 7 reasons why nobody’s responding to your surveys and how to make sure they do.

What is a good net promoter score? Is it 30, 50, or 100?! Know what's the best NPS score for your business and in this insightful article.

Getting low survey response rates? Then you're probably overlooking some survey errors that could be putting off customers. Here are the survey mistakes to avoid.

When, how, and where to analyze your NPS program? Here are 6 simple but efficient steps to make the most of your NPS response and analyze it.

Why do different industries have different NPS Scores? Here is Net Promoter Score Industry Benchmarks and the factors that affect them

Know the importance of NPS tools and how to choose the right one for your business. The detailed list includes the 15 best NPS tools of 2022.

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