The cloud-based contact center market is estimated to rise by $28.6 billion, driven by a compounded growth of 23.8% through 2025. The value of call center solutions in Dubai has increased as the pandemic changed the way we work.

Dubai, United Arab Emirates, 27 August 2021,Call center solutions providers in Dubai are enhancing and simplifying communications and collaboration. According to IDC, around 85% of consumers consider "experience" as essential as an organization's product or service. Also, 90% say customer experience can have a great influence on future purchase decisions.

Call center service providers can enable companies to create exceptional customer experience centers, even during such unprecedented periods. The flexibility and efficiency of the multi-cloud system can deliver real-time insight, analytics, and context, improving each customer interaction on time.

Cloud Contact Center offers enterprises the power to:

• Connect digital touch points through the entire customer journey – from email, messaging, chat, and social.

• Logically match customers with the best employees based on business rules, external and internal context, and desired business results.

• Get ahead of every customer interaction by forecasting requirements.

• Customize employee experience with a modern workspace that can bring customer insights from different applications into one system.

• Quickly and conveniently layer-on innovative cloud technologies to deliver a good experience that offers the customers more options, faster responses, and a more personalized approach.

Cloud-based contact center helps companies make each interaction effortless, seamless, and context-driven – creating great experiences for customers and the employees who serve them.

Call center solutions providers in Dubai, like VAS Technologies, understand that work from anywhere workforce requires speedy collaboration to offer customers with what they want, when they want it, and how they want it.

The COVID-19 pandemic affected many lives and organizations, and the call center industry is no exception. Call center solutions in Dubai can be used remotely, where the work-from-home workforce can provide a personalized and smooth experience to the customers virtually.